Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
Recall at a glance
- Recall number
- 25-244 (CPSC)
- Recall date
- May 1, 2025
- Brand
- Santa Cruz Bicycles
- Category
- E-bikes, e-scooters and hoverboards
- Products
- Heckler 9 Electric Bicycles
- Hazard
- Fire Hazard
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 2,850 (In addition, about 550 were sold in Canada)
- Made in
- United States
- Last updated by CPSC
- May 1, 2025
What was recalled
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Heckler 9 Electric Bicycles · About 2,850 (In addition, about 550 were sold in Canada) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.; Santa Cruz Bicycles LLC, of Santa Cruz, California.
Injuries or incidents reported
The firm has received three reports of fires, including some property damage. No injuries have been reported.
Consumer contact
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday or online at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery or www.santacruzbicycles.com and click on "Product Recalls" at the bottom of the page for more information.
Recall history and context
Santa Cruz Bicycles appears in 3 CPSC recalls on record. See all Santa Cruz Bicycles recalls.
Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Heckler 9 Electric Bicycles (About 2,850 (In addition, about 550 were sold in Canada) units). The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame.
Why was it recalled?
CPSC lists the reason as: Fire Hazard.
What should I do if I own one?
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be…
More recalls from Santa Cruz Bicycles
- Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles
May 5, 2022 · Santa Cruz Bicycles · E-bikes, e-scooters and hoverboardsThis recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an…
- Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames
November 25, 2020 · Santa Cruz Bicycles · Sports, bikes and outdoorThis recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 1, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.