Recall Radar

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Recall 27-004 · October 1, 2026 · Gazelle

What to doConsumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.

Read the official CPSC notice

Recall at a glance

Recall number
27-004 (CPSC)
Recall date
October 1, 2026
Brand
Gazelle
Category
E-bikes, e-scooters and hoverboards
Products
Urban Arrow Cargo Electric Bikes
Hazard
Fall Hazard
Hazard type
Falls and tip-overs
Remedy
Repair
Units
About 1,032 (In addition, about 134 were sold in Canada)
Made in
Netherlands
Last updated by CPSC
October 1, 2026

What was recalled

This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Urban Arrow Cargo Electric Bikes · About 1,032 (In addition, about 134 were sold in Canada) units

Photos from the recall notice

Recalled Urban Arrow Cargo Electric Bikes
Recalled Urban Arrow Cargo Electric Bikes
Recalled Seat Post with two silver bolts
Recalled Seat Post with two silver bolts
Replacement Seat Post
Replacement Seat Post

Where it was sold

Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

Companies named in the notice: Gazelle USA LLC, of Santa Cruz, California.

Injuries or incidents reported

The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

Consumer contact

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.

Recall history and context

Gazelle appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Urban Arrow Cargo Electric Bikes (About 1,032 (In addition, about 134 were sold in Canada) units). This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White).

Why was it recalled?

CPSC lists the reason as: Fall Hazard.

What should I do if I own one?

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at…

Where was it sold?

Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on October 1, 2026. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.