Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard

Recall at a glance

What was recalled

This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Urban Arrow FamilyNext Pro Cargo E-Bikes · About 320 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Individual specialty stores from March 2025 through December 2025 for about $9,000.; Gazelle USA, LLC, of Santa Cruz, California.

Injuries or incidents reported

The firm has received three reports of buckles not fully latching. No injuries have been reported.

Consumer contact

Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.

Recall history and context

Gazelle appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.

Frequently asked questions

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