Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Recall at a glance
- Recall number
- 22-132 (CPSC)
- Recall date
- May 5, 2022
- Brand
- Santa Cruz Bicycles
- Category
- E-bikes, e-scooters and hoverboards
- Products
- Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
- Hazard
- Fall and Fire Hazards
- Hazard type
- Fire and burnFalls and tip-overs
- Remedy
- Repair
- Units
- About 1,600
- Made in
- United States
- Last updated by CPSC
- May 5, 2022
What was recalled
This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles · About 1,600 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.; Santa Cruz Bicycles LLC, of Santa Cruz, California.
Injuries or incidents reported
Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.
Consumer contact
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the "Product Recall" link for more information.
Recall history and context
Santa Cruz Bicycles appears in 3 CPSC recalls on record. See all Santa Cruz Bicycles recalls.
Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles (About 1,600 units). This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors.
Why was it recalled?
CPSC lists the reason as: Fall and Fire Hazards.
What should I do if I own one?
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery…
More recalls from Santa Cruz Bicycles
- Santa Cruz Bicycles Recalls Electric Bicycles
May 1, 2025 · Santa Cruz Bicycles · E-bikes, e-scooters and hoverboardsThe recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the…
- Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames
November 25, 2020 · Santa Cruz Bicycles · Sports, bikes and outdoorThis recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 5, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.