Recall Radar

Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury

Recall 25-193 · March 20, 2025 · Segway

What to doConsumers should immediately stop using the recalled scooters and contact Segway to receive information to determine whether the folding mechanism needs adjustment and to receive a free maintenance kit. The kit includes tools and instructions for checking and tightening the folding mechanism and keeping it properly maintained.

Read the official CPSC notice

Recall at a glance

Recall number
25-193 (CPSC)
Recall date
March 20, 2025
Brand
Segway
Category
Other consumer products
Products
Segway Ninebot Max G30P and Max G30LP KickScooters
Hazard
Fall Hazard and Risk of Serious Injury
Hazard type
Falls and tip-overs
Remedy
Repair
Units
About 220,000
Made in
China, Malaysia
Last updated by CPSC
March 20, 2025

What was recalled

This recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters. The Max G30LP KickScooter is gray in color with yellow accents and the Max G30P is black in color with yellow accents. The brand name "ninebot" appears on the foot platform and the top of the handlebars. The model number is located on a label on the side of the foot deck. The Max G30P model is 46 inches long, 19 inches wide, 47 inches high and weighs 42 pounds. The Max G30LP model is 44 inches long, 19 inches wide, 45 inches high and weighs 39 pounds.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Segway Ninebot Max G30P and Max G30LP KickScooters · About 220,000 units

Photos from the recall notice

Recalled Segway Max G30P KickScooter
Recalled Segway Max G30P KickScooter
Recalled Segway Max G30LP KickScooter
Recalled Segway Max G30LP KickScooter

Where it was sold

Companies named in the notice: Best Buy, Costco, Walmart, Target and Sam's Club nationwide and online at Segway.com and Amazon.com from January 2020 through February 2025 for between $600 and $1,000.; Segway Inc., of Los Angeles, California.

Injuries or incidents reported

Segway has received 68 reports of folding mechanism failures, including 20 injuries to include abrasions, bruises, lacerations and broken bones.

Consumer contact

Segway at 800-914-6110 from 9 a.m. to 5 p.m. Monday through Friday, email at recall@segway.com, or online at https://service.segway.com/recall or www.segway.com, and click on "Recall Center" at the bottom of the page for more information.

Recall history and context

Segway appears in 6 CPSC recalls on record. See all Segway recalls.

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Segway Ninebot Max G30P and Max G30LP KickScooters (About 220,000 units). This recall involves all Segway Ninebot Max G30P and Max G30LP KickScooters.

Why was it recalled?

CPSC lists the reason as: Fall Hazard and Risk of Serious Injury.

What should I do if I own one?

Consumers should immediately stop using the recalled scooters and contact Segway to receive information to determine whether the folding mechanism needs adjustment and to receive a free maintenance kit. The kit includes tools and instructions for checking and tightening the folding mechanism and keeping it properly maintained.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 20, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.