CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Recall at a glance
- Recall number
- 03-553 (CPSC)
- Recall date
- September 26, 2003
- Brand
- Segway
- Category
- Other consumer products
- Products
- Segway "i Series" Human Transporters (HT)
- Hazard
- Falls and tip-overs hazard
- Hazard type
- Falls and tip-overs
- Units
- Approximately 6,000
- Made in
- United States
- Last updated by CPSC
- July 21, 2025
What was recalled
This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Segway "i Series" Human Transporters (HT) · Approximately 6,000 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.; Segway LLC, of Manchester, New Hampshire.
Injuries or incidents reported
Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
Consumer contact
Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
Recall history and context
Segway appears in 6 CPSC recalls on record. See all Segway recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Segway "i Series" Human Transporters (HT) (Approximately 6,000 units). This recall involves all Segway HT i167 ("i Series") models sold to consumers.
Why was it recalled?
CPSC lists the reason as: Falls and tip-overs hazard.
What should I do if I own one?
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
More recalls from Segway
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- Segway Recalls Off-Board Chargers for Segway Personal Transporters
September 15, 2015 · Segway · Power banks, chargers and batteriesThis recall involves Segway PT Off-Board Chargers manufactured from November 2012 to November 2014 with part number 23288-00001. The chargers are black, box-shaped and…
- Segway Inc. Announces Recall to Repair Segway® Personal Transporters
September 14, 2006 · Segway · Other consumer productsThis recall involves all Segway PT i167, i170 and i180 ("i Series") models, the p133 ("p Series"), XT ("cross-terrain transporter"), GT ("golf transporter") and i2…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 21, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.