Recall Radar

Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury

Recall 22-107 · March 24, 2022 · Segway

What to doConsumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

Read the official CPSC notice

Recall at a glance

Recall number
22-107 (CPSC)
Recall date
March 24, 2022
Brand
Segway
Category
Sports, bikes and outdoor
Products
Ninebot Children's Bicycle Helmets
Hazard
Risk of Head Injury
Hazard type
Crashes and loss of control
Remedy
Refund
Units
About 960
Made in
China
Last updated by CPSC
March 24, 2022

What was recalled

This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Ninebot Children's Bicycle Helmets · About 960 units

Photos from the recall notice

Recalled Ninebot children’s bicycle helmet – side view
Recalled Ninebot children’s bicycle helmet – side view
Recalled Ninebot children’s bicycle helmet - back view
Recalled Ninebot children’s bicycle helmet - back view
Batch number location
Batch number location

Where it was sold

Companies named in the notice: Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50.; GuangZhou NOW Sports Gear Co. Ltd., of China; Segway Inc., of Bedford, N.H..

Consumer contact

Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.

Recall history and context

Segway appears in 6 CPSC recalls on record. See all Segway recalls.

Since 2019 CPSC has recorded 451 recalls in the sports, bikes and outdoor category, 74 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Ninebot Children's Bicycle Helmets (About 960 units). This recall involves the Ninebot Kids bike helmets.

Why was it recalled?

CPSC lists the reason as: Risk of Head Injury.

What should I do if I own one?

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 24, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.