Recall Radar

Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard

Recall 25-109 · January 30, 2025 · Johnson Health Tech

What to doConsumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.

Read the official CPSC notice

Recall at a glance

Recall number
25-109 (CPSC)
Recall date
January 30, 2025
Brand
Johnson Health Tech
Category
Other consumer products
Products
Matrix-brand Training Cycles
Hazard
Fall Hazard
Hazard type
Falls and tip-overs
Remedy
Repair
Units
About 12,885 (In addition, about 140 were sold in Canada)
Made in
Taiwan
Last updated by CPSC
January 30, 2025

What was recalled

This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02. The recalled products have adjustable saddles and handlebars with an aluminum rear flywheel and a magnetic resistance system. They have matte black steel frames, forged steel cranks, dual-sided SPD pedals, four leveling feet and two transport wheels. "Matrix" is printed on the side. The model and serial numbers are located on a label on the lower rear area of the cycle frame. Recalled cycles have a serial number that contains a serial prefix of FC32, ZFC32B, FC33, FC36, FC29D or FC27. Model (Serial Prefix) Example Serial Numbers CXC-02 (FC32) FC32210900001 CXC-02 (ZFC32) ZFC32B240600001 CXM-02 (FC33) FC33210800001 CXM-03 (FC36) FC36240300001 CXP-03 (FC29) FC29D240600001 CXV (FC27) FC27210700001

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Matrix-brand Training Cycles · About 12,885 (In addition, about 140 were sold in Canada) units

Photos from the recall notice

Recalled Matrix-brand Training Cycle Model CXC-02
Recalled Matrix-brand Training Cycle Model CXC-02
Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03
Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03
Recalled Matrix-brand Training Cycle Model CXP-03
Recalled Matrix-brand Training Cycle Model CXP-03
Recalled Matrix-brand Training Cycle Model CXV
Recalled Matrix-brand Training Cycle Model CXV

Where it was sold

Companies named in the notice: Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305.; Johnson Health Tech North America Inc. ("JHTNA"), of Cottage Grove, Wisconsin.

Injuries or incidents reported

The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.

Consumer contact

Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.

Recall history and context

Johnson Health Tech appears in 8 CPSC recalls on record. See all Johnson Health Tech recalls.

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Matrix-brand Training Cycles (About 12,885 (In addition, about 140 were sold in Canada) units). This recall involves certain Matrix-brand Training Cycles models CXP-03, CXC-02, CXM-03, CXV and CXM-02.

Why was it recalled?

CPSC lists the reason as: Fall Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 30, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.