Recall Radar

Residential Elevators Recalls Elevators Due to Impact Hazard (Recall Alert)

Recall 20-779 · September 10, 2020 · Residential Elevators

What to doConsumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.

Read the official CPSC notice

Recall at a glance

Recall number
20-779 (CPSC)
Recall date
September 10, 2020
Brand
Residential Elevators
Category
Other consumer products
Products
Traction elevators
Hazard
Impact Hazard (Recall Alert)
Remedy
Repair
Units
About 6,300
Made in
United States
Last updated by CPSC
September 10, 2020

What was recalled

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on the light in the operating panel inside the elevator cab.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Traction elevators · About 6,300 units

Photos from the recall notice

Operating panel inside the cab of the recalled elevator identifying the manufacturer
Operating panel inside the cab of the recalled elevator identifying the manufacturer
Recalled traction elevator
Recalled traction elevator

Where it was sold

Companies named in the notice: Residential Elevators' dealers and home builders nationwide from January 2014 through April 2017 for between $18,000 and $50,000.; Residential Elevators Inc., of Crawfordville, Fla..

Injuries or incidents reported

The firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.

Consumer contact

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.

Recall history and context

Residential Elevators appears in 5 CPSC recalls on record. See all Residential Elevators recalls.

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Traction elevators (About 6,300 units). This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2014 and April 2017.

Why was it recalled?

CPSC lists the reason as: Impact Hazard (Recall Alert).

What should I do if I own one?

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on September 10, 2020. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.