Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Recall at a glance
- Recall number
- 12-750 (CPSC)
- Recall date
- September 20, 2012
- Brand
- Residential Elevators
- Category
- Other consumer products
- Products
- LEV II®, Volant™ and Rise™ residential elevators
- Hazard
- Fall Hazard
- Hazard type
- Falls and tip-overs
- Remedy
- New Instructions
- Units
- About 670
- Made in
- United States
- Last updated by CPSC
- April 22, 2016
What was recalled
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- LEV II®, Volant™ and Rise™ residential elevators · About 670 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.; ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill..
Consumer contact
For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at levplc@tkaccess.com or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice."
Recall history and context
Residential Elevators appears in 5 CPSC recalls on record. See all Residential Elevators recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
LEV II®, Volant™ and Rise™ residential elevators (About 670 units). This recall involves LEV II, Volant and Rise residential elevators.
Why was it recalled?
CPSC lists the reason as: Fall Hazard.
What should I do if I own one?
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 22, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.