Recall Radar

Residential Elevators Recalls to Inspect Elevators Due to Impact Hazard (Recall Alert)

Recall 18-733 · March 29, 2018 · Residential Elevators

What to doConsumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The firm is contacting all known purchasers directly.

Read the official CPSC notice

Recall at a glance

Recall number
18-733 (CPSC)
Recall date
March 29, 2018
Brand
Residential Elevators
Category
Other consumer products
Products
Traction elevators
Hazard
Impact Hazard (Recall Alert)
Remedy
Repair
Units
About 3,700
Made in
United States
Last updated by CPSC
March 29, 2018

What was recalled

This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2015 and April 2017. The recalled elevators are used in consumers' homes. "Residential Elevators" is printed on a label on the operating panel inside the elevator cab.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Traction elevators · About 3,700 units

Photos from the recall notice

Operating panel inside the elevator cab identifying the manufacturer
Operating panel inside the elevator cab identifying the manufacturer
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
The door to the elevator generally matches all other doors in the home. The elevator gate may be open metal lattice or a solid folded sliding door.
Recalled traction elevator
Recalled traction elevator

Where it was sold

Companies named in the notice: Residential Elevators' dealers and home builders nationwide from January 2015 through April 2017 for between $18,000 and $50,000.; Residential Elevators Inc., of Crawfordville, Fla..

Injuries or incidents reported

The firm has received four reports of the elevator cab rising unexpectedly to the top of the shaft. No injuries have been reported.

Consumer contact

Residential Elevators toll-free at 877-943-4734 from 8 a.m. to 5 p.m. ET Monday through Friday, email at clientservices@residentialelevators.com, or online at www.residentialelevators.com and click on “Recall Information” for more information.

Recall history and context

Residential Elevators appears in 5 CPSC recalls on record. See all Residential Elevators recalls.

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Traction elevators (About 3,700 units). This recall involves traction residential elevators with models LLT-952, LLT-953, LLT-954 and LLT-955 shipped and installed between January 2015 and April 2017.

Why was it recalled?

CPSC lists the reason as: Impact Hazard (Recall Alert).

What should I do if I own one?

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free inspection and, where a replacement part is needed, a free repair. Elevators that have been inspected by the company since May 2017 do not require a new inspection. Residential Elevators is able to determine whether a residential elevator is included in the recall by the consumer's street address. The…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 29, 2018. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.