HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Recall at a glance

What was recalled

This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Lithium-ion batteries for HP notebook computers and mobile workstations · About 50,000 (in addition, 2,600 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.; HP Inc., of Palo Alto, Calif..

Injuries or incidents reported

HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

Consumer contact

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.

Recall history and context

HP appears in 5 CPSC recalls on record. See all HP recalls.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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