HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards

Recall at a glance

What was recalled

This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• HP lithium-ion batteries · About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Best Buy, Wal-Mart, and Staples and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.; HP Inc., of Palo Alto, Calif..

Injuries or incidents reported

HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.

Consumer contact

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

Recall history and context

HP appears in 5 CPSC recalls on record. See all HP recalls.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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