HP Recalls Fax Machines Due to Fire and Burn Hazards
Recall at a glance
- Recall number
- 12-101 (CPSC)
- Recall date
- February 2, 2012
- Brand
- HP
- Category
- Other consumer products
- Products
- HP fax 1040 and 1050 machines
- Hazard
- Fire and Burn Hazards
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 928,000 in the U.S. and 240,000 in Canada and Mexico
- Made in
- China
- Last updated by CPSC
- April 18, 2016
What was recalled
This recall involves HP Fax 1040 and 1050 models. The HP logo and the model number are printed on the front of the fax machine. The fax machines are dark gray and measure about 11 inches high x 14 1/2 inches wide.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- HP fax 1040 and 1050 machines · About 928,000 in the U.S. and 240,000 in Canada and Mexico units
Photos from the recall notice
Where it was sold
Companies named in the notice: Electronics, computer and camera stores nationwide, and online at www.shopping.hp.com and other websites from November 2004 through December 2011 for between $90 and $120. Some of the recalled fax machines were replacement units for a previous recall involving HP fax model 1010 in June 2008.; Hewlett-Packard Co., of Palo Alto, Calif..
Injuries or incidents reported
Hewlett-Packard is aware of seven reports of fax machines overheating and catching fire, resulting in property damage, including one instance of significant property damage and one instance of a minor burn injury to a consumer's finger. Six incidents were reported in the U.S. and one in Canada.
Consumer contact
For additional information, contact HP toll-free at (888) 654-9296 between 6 a.m. and 6 p.m. MT Monday through Friday, or visit the firm's website at http://www.hp.com/go/faxrecall/US-en
Recall history and context
HP appears in 5 CPSC recalls on record. See all HP recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
HP fax 1040 and 1050 machines (About 928,000 in the U.S. and 240,000 in Canada and Mexico units). This recall involves HP Fax 1040 and 1050 models.
Why was it recalled?
CPSC lists the reason as: Fire and Burn Hazards.
What should I do if I own one?
Consumers should immediately stop using the recalled fax machines, disconnect them from the electrical outlet and contact HP for a rebate on the purchase of an authorized replacement HP fax machine or a partial rebate of certain HP ink jet printers.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 18, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.