Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards

Recall at a glance

What was recalled

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Samsung Galaxy Note7 smartphones sold prior to September 15, 2016 · About 1 million units

Photos from the recall notice

Where it was sold

Companies named in the notice: Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.; Samsung Electronics America Inc., of Ridgefield Park, N.J..

Injuries or incidents reported

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Consumer contact

Contact your wireless carrier or place of purchase, call Samsung toll-free at 844-365-6197 anytime, or go online at www.samsung.com.

Recall history and context

Samsung appears in 5 CPSC recalls on record. See all Samsung recalls.

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

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