Recall Radar

BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards

Recall 26-647 · July 30, 2026 · BenQ

What to doConsumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal…

Read the official CPSC notice

Recall at a glance

Recall number
26-647 (CPSC)
Recall date
July 30, 2026
Brand
BenQ
Category
Phones, computers and electronics
Products
BenQ GV31 Portable Projectors
Hazard
Risk of Serious Injury or Death from Fire and Burn Hazards
Hazard type
Fire and burn
Remedy
Repair, Replace
Units
About 1,249 (In addition, about 240 were sold in Canada)
Made in
China
Last updated by CPSC
July 31, 2026

What was recalled

This recall involves BenQ-branded portable projectors, model GV31. The white, circular projectors measure about 5.2 inches by 8 inches by 7.5 inches; weigh about 3.7 pounds and are powered by a rechargeable lithium-ion battery. The projectors sit on a gray base and have a built-in speaker, a carrying strap, a lens and control buttons at the top. They were shipped with a remote control. The brand name and model number are printed on the label on the underside of the projector's gray base.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • BenQ GV31 Portable Projectors · About 1,249 (In addition, about 240 were sold in Canada) units

Photos from the recall notice

Recalled BenQ Portable Projector – model GV31
Recalled BenQ Portable Projector – model GV31
Recalled BenQ Portable Projector – model GV31
Recalled BenQ Portable Projector – model GV31

Where it was sold

Companies named in the notice: Online at BenQ Store, BenQ INFTY lab, Iconic Micro, Memory Express and Amazon.com from July 2023 through May 2026 for between $500 and $600.; BenQ America Corp., of Costa Mesa, California.

Injuries or incidents reported

The firm has received three reports of the projector overheating, including one incident resulting in burns on hands.

Consumer contact

BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on "Recalls" at the top of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

BenQ GV31 Portable Projectors (About 1,249 (In addition, about 240 were sold in Canada) units). This recall involves BenQ-branded portable projectors, model GV31.

Why was it recalled?

CPSC lists the reason as: Risk of Serious Injury or Death from Fire and Burn Hazards.

What should I do if I own one?

Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream…

Similar recalls in phones, computers and electronics

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 31, 2026. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.