Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Recall at a glance

What was recalled

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Samsung "Jitterbug" Cell Phones · About 160,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.; Samsung Telecommunications America, of Richardson, Texas; GreatCall d/b/a Jitterbug, of San Diego, Calif..

Consumer contact

For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com

Recall history and context

Samsung appears in 5 CPSC recalls on record. See all Samsung recalls.

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

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