Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
Recall at a glance
- Recall number
- 14-262 (CPSC)
- Recall date
- August 26, 2014
- Brand
- Hewlett-Packard
- Category
- Phones, computers and electronics
- Products
- Hewlett-Packard and Compaq notebook computer AC power cords
- Hazard
- Fire and Burn Hazards
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- 5,577,000 in the U.S. and 446,700 in Canada
- Made in
- China
- Last updated by CPSC
- January 9, 2015
What was recalled
This recall involves Hewlett-Packard's LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations. The power cords are black in color and have an "LS-15" molded mark on the AC adapter end of the power cord.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Hewlett-Packard and Compaq notebook computer AC power cords · 5,577,000 in the U.S. and 446,700 in Canada units
Photos from the recall notice
Where it was sold
Companies named in the notice: Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.; Hewlett-Packard Company (HP), of Palo Alto, Calif..
Injuries or incidents reported
HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.
Consumer contact
Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select "Recalls" at the bottom of the page, then select Power Cord Recall.
Recall history and context
Hewlett-Packard appears in 4 CPSC recalls on record. See all Hewlett-Packard recalls.
Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Hewlett-Packard and Compaq notebook computer AC power cords (5,577,000 in the U.S. and 446,700 in Canada units). This recall involves Hewlett-Packard's LS-15 AC power cord.
Why was it recalled?
CPSC lists the reason as: Fire and Burn Hazards.
What should I do if I own one?
Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.
More recalls from Hewlett-Packard
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- Hewlett-Packard Company Recalls Digital Cameras
June 6, 2006 · Hewlett-Packard · Phones, computers and electronicsThis recall involves the HP Photosmart R707 digital camera. The HP logo and the model name and number are printed on the front of the camera.
- Hewlett-Packard And CPSC Announce Recall Of 10,000 Officejet Printer-Fax-Copiers
February 2, 1995 · Hewlett-Packard · Other consumer productsFebruary 2, 1995 Release # 95-074 WASHINGTON, D.C. - Hewlett-Packard Company of Palo Alto, CA in cooperation with the U.S. Consumer Product Safety Commission (CPSC) is…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 9, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.