CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers
Recall at a glance
- Recall number
- 03-197 (CPSC)
- Recall date
- September 25, 2003
- Brand
- Sony
- Category
- Phones, computers and electronics
- Products
- Sony VAIO notebook computers
- Hazard
- Electric shock hazard
- Hazard type
- Electric shock
- Units
- About 5,600
- Made in
- China
- Last updated by CPSC
- June 30, 2025
What was recalled
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Sony VAIO notebook computers · About 5,600 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.; Sony Corp., of Tokyo, Japan.
Consumer contact
Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport
Recall history and context
Sony appears in 7 CPSC recalls on record. See all Sony recalls.
Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Sony VAIO notebook computers (About 5,600 units). Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall.
Why was it recalled?
CPSC lists the reason as: Electric shock hazard.
What should I do if I own one?
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
More recalls from Sony
- Sony Recalls VAIO Laptop Computer Battery Packs
June 15, 2016 · Sony · Power banks, chargers and batteriesThis recall involves Panasonic lithium-ion battery packs installed in 18 models of Sony's VAIO Series laptop computers. The Panasonic battery packs were also sold…
- Sony Recalls VAIO Flip PC Laptops
July 1, 2014 · Sony · Phones, computers and electronicsThis recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have…
- Sony Recalls VAIO Laptop Computers
June 30, 2010 · Sony · Phones, computers and electronicsThe recalled products are VPCF11 Series and VPCCW2 Series notebook computers. The computers are available in many colors and have "VAIO" on the front outside panel. The…
- Sony Recalls Computer AC Adapters
October 28, 2009 · Sony · Power banks, chargers and batteriesThe recalled AC adapter model is the Sony VGP-AC19V17, which was supplied for use with the following Sony products: Product Types Using the AC Adapters Product Models…
- Sony Recalls Notebook Computers
September 4, 2008 · Sony · Phones, computers and electronicsThe recalled notebook computer models are the VAIO VGN-TZ100 series, VGN-TZ200 series, VGN-TZ300 series and VGN-TZ2000 series. The computers' screen size is about 11.1"…
- Sony Recalls Notebook Computer Batteries
October 23, 2006 · Sony · Power banks, chargers and batteriesThese lithium-ion batteries were sold with, or sold separately to be used with, the following notebook computer models: Computer Manufacturer Computer Model Battery…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on June 30, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.