Recall Radar

Razor Recalls Icon Electric Scooters Due to Fall Hazard

Recall 24-313 · July 25, 2024 · Razor

What to doConsumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any…

Read the official CPSC notice

Recall at a glance

Recall number
24-313 (CPSC)
Recall date
July 25, 2024
Brand
Razor
Category
E-bikes, e-scooters and hoverboards
Products
Razor Icon electric scooters
Hazard
Fall Hazard
Hazard type
Falls and tip-overs
Remedy
Refund
Units
About 7,300
Made in
China
Last updated by CPSC
July 25, 2024

What was recalled

This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Razor Icon electric scooters · About 7,300 units

Photos from the recall notice

Recalled Razor Icon electric scooter
Recalled Razor Icon electric scooter
Serial Number sticker located on front left side of the deck with serial number beginning with "31"
Serial Number sticker located on front left side of the deck with serial number beginning with "31"

Where it was sold

Companies named in the notice: Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.; Razor USA LLC, of Cerritos, Calif..

Injuries or incidents reported

The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.

Consumer contact

Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on "Recall Information" at the bottom of the page for more information.

Recall history and context

Razor appears in 7 CPSC recalls on record. See all Razor recalls.

Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Razor Icon electric scooters (About 7,300 units). This recall involves all Razor Icon electric scooters with the following model and serial numbers.

Why was it recalled?

CPSC lists the reason as: Fall Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor.…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 25, 2024. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.