Recall Radar

Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard

Recall 16-215 · July 6, 2016 · Razor

What to doConsumers should immediately stop using these recalled products and contact Razor to return their hoverboard for a free replacement hoverboard that is certified to comply with UL 2272.

Read the official CPSC notice

Recall at a glance

Recall number
16-215 (CPSC)
Recall date
July 6, 2016
Brand
Razor
Category
E-bikes, e-scooters and hoverboards
Products
Self-balancing scooters/hoverboards
Hazard
Fire Hazard
Hazard type
Fire and burn
Remedy
Replace
Units
About 28,000
Made in
China
Last updated by CPSC
July 6, 2016

What was recalled

This recall involves non-UL certified Hovertrax brand self-balancing scooters, commonly referred to as hoverboards. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by lithium-ion battery packs. The recalled Hovertrax brand hoverboards have serial numbers beginning with 55X120-01, 55X120-02, 55X110-01, 55X110-02 and 55X230-01. The serial number is printed on a white sticker on the bottom of the deck or on the charger.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Self-balancing scooters/hoverboards · About 28,000 units

Photos from the recall notice

Recalled Razor Hovertrax hoverboard
Recalled Razor Hovertrax hoverboard
Recalled Razor Hovertrax hoverboard
Recalled Razor Hovertrax hoverboard

Where it was sold

Companies named in the notice: Big 5, Scheels, Toys R Us and other stores nationwide and online at Amazon.com, Razor.com, Target.com, Walmart.com and other websites from December 2015 through May 2016 for between $600 and $700.; Razor USA LLC, of Cerritos, Calif..

Injuries or incidents reported

There have been two reports of the battery packs in the self-balancing scooters/hoverboards catching fire, exploding or smoking. No injuries or property damage have been reported.

Consumer contact

Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday or online at Razor.com and click on "CPSC Safety Recalls" for more information.

Recall history and context

Razor appears in 7 CPSC recalls on record. See all Razor recalls.

Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Self-balancing scooters/hoverboards (About 28,000 units). This recall involves non-UL certified Hovertrax brand self-balancing scooters, commonly referred to as hoverboards.

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using these recalled products and contact Razor to return their hoverboard for a free replacement hoverboard that is certified to comply with UL 2272.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 6, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.