Apollo Recalls Phantom Electric Scooters Due to Fall and Injury Hazards
Recall at a glance
- Recall number
- 23-270 (CPSC)
- Recall date
- August 31, 2023
- Brand
- Apollo
- Category
- E-bikes, e-scooters and hoverboards
- Products
- Apollo Phantom Electric Scooters
- Hazard
- Fall and Injury Hazards
- Hazard type
- Falls and tip-overs
- Remedy
- Repair
- Units
- About 3,900
- Made in
- China
- Last updated by CPSC
- August 31, 2023
What was recalled
This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Apollo Phantom Electric Scooters · About 3,900 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Apolloscooters.com, Fluidfreeride.com, Justride.com, Adventuresportsusa.com and Allelectricmotion.com from June 2021 through May 2023 for between $2,000 and $2,500.; Apollo Imports Inc., of Newark, Delaware.
Injuries or incidents reported
The firm has received seven reports of the bolt breaking resulting in the stem detaching or loosening, including three injuries of bruising, cuts and abrasions.
Consumer contact
Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com and click on "Recalls" located at the bottom of the page.
Recall history and context
Apollo appears in 3 CPSC recalls on record. See all Apollo recalls.
Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Apollo Phantom Electric Scooters (About 3,900 units). This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models.
Why was it recalled?
CPSC lists the reason as: Fall and Injury Hazards.
What should I do if I own one?
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on August 31, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.