Recall Radar

Acer Recalls Notebook Computers Due to Burn Hazard

Recall 10-103 · January 7, 2010 · Acer

What to doConsumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair.

Read the official CPSC notice

Recall at a glance

Recall number
10-103 (CPSC)
Recall date
January 7, 2010
Brand
Acer
Category
Phones, computers and electronics
Products
Certain Acer Aspire-series Notebook Computers
Hazard
Burn Hazard
Hazard type
Fire and burn
Remedy
Repair
Units
About 22,000
Made in
China
Last updated by CPSC
July 20, 2016

What was recalled

The recalled notebook computer models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG. The computer's screen size is about 13.3 inches measured diagonally. Not all units are affected. Consumers should contact Acer to determine if their unit is included in the recall.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Certain Acer Aspire-series Notebook Computers · About 22,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: ABS Computer Technologies, D&H Distributing, Fry's Electronics, Ingram Micro, Radio Shack, SED/American Express, Synnex Corporation, SYX Distribution, Tech Data Corporation and other retailers nationwide and Amazon.com from June 2009 through October 2009 for between $650 and $1,150.; Acer America Corporation, of San Jose, Calif..

Injuries or incidents reported

Acer has received three reports of computers short circuiting, resulting in slight melting of the external casing. No incidents occurred in the United States. No injuries have been reported.

Consumer contact

For additional information, contact Acer toll-free at (866) 695-2237 anytime, or visit the firm's Web site at www.acer.com

Recall history and context

Acer appears in 4 CPSC recalls on record. See all Acer recalls.

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Certain Acer Aspire-series Notebook Computers (About 22,000 units). The recalled notebook computer models are the Acer AS3410, AS3410T, AS3810T, AS3810TG, AS3810TZ and AS3810TZG.

Why was it recalled?

CPSC lists the reason as: Burn Hazard.

What should I do if I own one?

Consumers should stop using the recalled notebook computers immediately and contact Acer to determine if their notebook is affected and to receive a free repair.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 20, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.