Pella Recalls Sliding Patio Doors and Windows Due to Battery Ingestion Hazard; Violation of Reese's Law Federal Safety Regulations for Consumer Products with Button Cell Batteries
Recall at a glance
- Recall number
- 25-120 (CPSC)
- Recall date
- February 6, 2025
- Brand
- Pella
- Category
- Other consumer products
- Products
- Pella Reserve and Lifestyle Sliding Patio Doors and Lifestyle Windows
- Hazard
- Battery Ingestion Hazard; Violation of Reese's Law Federal Safety Regulations for Consumer Products with Button Cell Batteries
- Hazard type
- Fire and burnChoking and ingestionPoisoning and toxic substances
- Remedy
- Repair, Replace
- Units
- About 340
- Made in
- United States
- Last updated by CPSC
- February 6, 2025
What was recalled
This recall involves the following Pella's sliding patio doors and windows with automated shades: The Pella Reserve and Pella Lifestyle sliding doors with Insynctive technology, models 2-panel, 3-panel, and 4-panel sliding doors. These doors have a sensor housing where the cell battery is located. Date codes for doors range from 031924 to 060524. The date code is etched on the lower corner of the glass The Pella Lifestyle windows and sliding doors with Insynctive remote control, models: 206A0000 (Generation 2) and 206A0001 (Generation 3). The Pella logo is printed on the lower 1/3 of the front panel of the remote. The UPC code on the packaging is 748171618722. The battery-operated remote controls were also sold individually.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Pella Reserve and Lifestyle Sliding Patio Doors and Lifestyle Windows · About 340 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Pella direct, Lowe's and Builders FirstSource stores nationwide and online from March 2024 through June 2024 for between $5,000 and $20,000 for the doors, depending on the model, about $1,900 for the uninstalled windows, and between $60 and $110, for the remote when sold individually.; Pella Corporation, of Pella, Iowa.
Consumer contact
Pella toll-free at 844-807-2219 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at https://www.pella.com/recall-notice for more information.
Recall history and context
Pella appears in 3 CPSC recalls on record. See all Pella recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Pella Reserve and Lifestyle Sliding Patio Doors and Lifestyle Windows (About 340 units). This recall involves the following Pella's sliding patio doors and windows with automated shades: The Pella Reserve and Pella Lifestyle sliding doors with Insynctive technology, models 2-panel, 3-panel, and 4-panel sliding doors.
Why was it recalled?
CPSC lists the reason as: Battery Ingestion Hazard; Violation of Reese's Law Federal Safety Regulations for Consumer Products with Button Cell Batteries.
What should I do if I own one?
Consumers should immediately remove the battery in the sensor from the sliding door panels and in the windows' remote control and place them in an area that children cannot access. Contact Pella for instructions on how to receive a free replacement remote, including shipping, or to schedule a door repair by a qualified technician, free of cost. Pella is contacting all known purchasers directly.
More recalls from Pella
- Pella Recalls Casement Windows
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- Pella Recalls Casement Windows
August 25, 2009 · Pella · Other consumer productsThis recall involves the Architect Series® and 850 Series® casement windows. The windows were sold in a variety of sizes and typically contain a heavier window glaze…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on February 6, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.