Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
Recall at a glance
- Recall number
- 24-732 (CPSC)
- Recall date
- December 21, 2023
- Brand
- Pella
- Category
- Other consumer products
- Products
- Pella Architect Series Casement Windows
- Hazard
- Injury Hazard (Recall Alert)
- Hazard type
- Falls and tip-overs
- Remedy
- Repair
- Units
- About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)
- Made in
- United States
- Last updated by CPSC
- December 21, 2023
What was recalled
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Pella Architect Series Casement Windows · About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window.; Pella Corporation, of Pella, Iowa.
Injuries or incidents reported
The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
Consumer contact
Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
Recall history and context
Pella appears in 3 CPSC recalls on record. See all Pella recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Pella Architect Series Casement Windows (About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico) units). This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows.
Why was it recalled?
CPSC lists the reason as: Injury Hazard (Recall Alert).
What should I do if I own one?
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
More recalls from Pella
- Pella Recalls Sliding Patio Doors and Windows
February 6, 2025 · Pella · Other consumer productsThis recall involves the following Pella's sliding patio doors and windows with automated shades: The Pella Reserve and Pella Lifestyle sliding doors with Insynctive…
- Pella Recalls Casement Windows
August 25, 2009 · Pella · Other consumer productsThis recall involves the Architect Series® and 850 Series® casement windows. The windows were sold in a variety of sizes and typically contain a heavier window glaze…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on December 21, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.