Recall Radar

Cannondale Recalls Tesoro Neo X Speed Electric Bicycles Due to Fall and Injury Hazards

Recall 23-169 · March 30, 2023 · Cannondale

What to doConsumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.

Read the official CPSC notice

Recall at a glance

Recall number
23-169 (CPSC)
Recall date
March 30, 2023
Brand
Cannondale
Category
E-bikes, e-scooters and hoverboards
Products
Cannondale Tesoro Neo X Speed Electric Bicycles
Hazard
Fall and Injury Hazards
Hazard type
Falls and tip-oversCrashes and loss of control
Remedy
Repair
Units
About 75
Made in
Taiwan
Last updated by CPSC
March 30, 2023

What was recalled

This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Cannondale Tesoro Neo X Speed Electric Bicycles · About 75 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Authorized Cannondale dealers nationwide during September 2022 for about $5,500.; Cycling Sports Group Inc., of Wilton, Connecticut.

Consumer contact

Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.

Recall history and context

Cannondale appears in 12 CPSC recalls on record. See all Cannondale recalls.

Since 2019 CPSC has recorded 44 recalls in the e-bikes, e-scooters and hoverboards category, 7 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Cannondale Tesoro Neo X Speed Electric Bicycles (About 75 units). This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes).

Why was it recalled?

CPSC lists the reason as: Fall and Injury Hazards.

What should I do if I own one?

Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 30, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.