Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
Recall at a glance
- Recall number
- 22-089 (CPSC)
- Recall date
- March 2, 2022
- Brand
- Fitbit
- Category
- Phones, computers and electronics
- Products
- Fitbit Ionic smartwatches
- Hazard
- Burn Hazard; One Million Sold in the U.S.
- Hazard type
- Fire and burn
- Remedy
- Refund
- Units
- About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
- Made in
- Taiwan
- Last updated by CPSC
- March 2, 2022
What was recalled
This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTNV Adidas edition, Ink Blue & Ice Gray/Silver Gray
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Fitbit Ionic smartwatches · About 1 million in the U.S. (In addition, about 693,000 were sold internationally) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Best Buy, Kohl's, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020.; Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif..
Injuries or incidents reported
Fitbit has received at least 115 reports in the United States (and 59 reports internationally) of the battery in the watch overheating with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns (and 40 reports of burn injuries internationally).
Consumer contact
Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
Recall history and context
Fitbit appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Fitbit Ionic smartwatches (About 1 million in the U.S. (In addition, about 693,000 were sold internationally) units). This recall only involves the Fitbit Ionic Smartwatch.
Why was it recalled?
CPSC lists the reason as: Burn Hazard; One Million Sold in the U.S..
What should I do if I own one?
Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
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March 12, 2014 · Fitbit · Other consumer productsThis recall involves Fitbit Force™ wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 2, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.