Recall Radar

Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)

Recall 20-728 · March 19, 2020 · Woom bikes

What to doConsumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.

Read the official CPSC notice

Recall at a glance

Recall number
20-728 (CPSC)
Recall date
March 19, 2020
Brand
Woom bikes
Category
Sports, bikes and outdoor
Products
Woom model 4, 5, 6 bicycles
Hazard
Fall and Injury Hazards (Recall Alert)
Hazard type
Falls and tip-overs
Remedy
Repair
Units
About 5,500
Made in
Cambodia
Last updated by CPSC
March 19, 2020

What was recalled

This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch). You can find the model number on the top tube of each bike. The bikes were sold in five different colors: Red, blue, green, purple and yellow. "Woom" is printed across the bottom tube of the bicycle frame.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Woom model 4, 5, 6 bicycles · About 5,500 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).; Woom bikes USA, Austin, Texas.

Injuries or incidents reported

The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.

Consumer contact

Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.

Recall history and context

Woom bikes appears in 4 CPSC recalls on record. See all Woom bikes recalls.

Since 2019 CPSC has recorded 451 recalls in the sports, bikes and outdoor category, 74 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Woom model 4, 5, 6 bicycles (About 5,500 units). This recall involves woom bicycle models 4 (20 inch), 5 (24 inch) and 6 (26 inch).

Why was it recalled?

CPSC lists the reason as: Fall and Injury Hazards (Recall Alert).

What should I do if I own one?

Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 19, 2020. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.