Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)
Recall at a glance
- Recall number
- 17-760 (CPSC)
- Recall date
- July 28, 2017
- Brand
- Nestlé Waters
- Category
- Other consumer products
- Products
- AccuPure floor-standing filtration dispensers
- Hazard
- Fire and Burn Hazards (Recall Alert)
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 12,300
- Made in
- China
- Last updated by CPSC
- July 28, 2017
What was recalled
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- AccuPure floor-standing filtration dispensers · About 12,300 units
Photos from the recall notice
Where it was sold
Companies named in the notice: These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.; Water Solutions (Hong Kong) Limited of Hong Kong; Nestlé Waters North America Inc., of Stamford, Conn.; MTN Products Inc., of La Verne, Calif..
Injuries or incidents reported
Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.
Consumer contact
Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
Recall history and context
Nestlé Waters appears in 3 CPSC recalls on record. See all Nestlé Waters recalls.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
AccuPure floor-standing filtration dispensers (About 12,300 units). This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white).
Why was it recalled?
CPSC lists the reason as: Fire and Burn Hazards (Recall Alert).
What should I do if I own one?
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
More recalls from Nestlé Waters
- Nestlé Waters North America Recalls AccuPure Water Dispensers
July 15, 2016 · Nestlé Waters · Other consumer productsThis recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and…
- Nestlé Waters North America Recalls Water Dispensers
September 8, 2015 · Nestlé Waters · Other consumer productsThis recall involves Nestlé three and five gallon cold and hot water dispensers. The units are white and silver in color and measure about 38 inches tall by 13 inches…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 28, 2017. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.