Recall Radar

NVIDIA Recalls Tablet Computers Due to Fire Hazard

Recall 15-204 · July 31, 2015 · NVIDIA

What to doConsumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.

Read the official CPSC notice

Recall at a glance

Recall number
15-204 (CPSC)
Recall date
July 31, 2015
Brand
NVIDIA
Category
Phones, computers and electronics
Products
NVIDIA SHIELD tablet computers
Hazard
Fire Hazard
Hazard type
Fire and burn
Remedy
Replace
Units
About 83,000 (in addition, 5,000 were sold in Canada)
Made in
China
Last updated by CPSC
July 31, 2015

What was recalled

This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • NVIDIA SHIELD tablet computers · About 83,000 (in addition, 5,000 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.; NVIDIA Corp., of Santa Clara, Calif..

Injuries or incidents reported

NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.

Consumer contact

NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.

Recall history and context

NVIDIA appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

NVIDIA SHIELD tablet computers (About 83,000 (in addition, 5,000 were sold in Canada) units). This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens.

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 31, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.