NVIDIA Recalls European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard

Recall at a glance

What was recalled

This recall involves European plug heads for power adaptors included with NVIDIA SHIELD™ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• European plug heads for NVIDIA SHIELD™ power adaptors · About 6,900 (in addition, about 360 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.; NVIDIA Corp., of Santa Clara, Calif..

Injuries or incidents reported

There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

Consumer contact

NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.

Recall history and context

NVIDIA appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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