Recall Radar

Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's

Recall 24-023 · November 9, 2023 · Twin-Star

What to doConsumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.

Read the official CPSC notice

Recall at a glance

Recall number
24-023 (CPSC)
Recall date
November 9, 2023
Brand
Twin-Star
Category
Heaters, fans and air conditioners
Products
Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces
Hazard
Fire Hazard; Sold Exclusively at Lowe's
Hazard type
Fire and burn
Remedy
Refund
Units
About 14,670
Made in
Vietnam
Last updated by CPSC
November 9, 2023

What was recalled

This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces · About 14,670 units

Photos from the recall notice

Recalled Style Selections 42-inch-wide Black Infrared Quartz Electric Fireplace
Recalled Style Selections 42-inch-wide Black Infrared Quartz Electric Fireplace
Top panel with label identifying model number
Top panel with label identifying model number
Back panel with label identifying date code and serial number
Back panel with label identifying date code and serial number

Where it was sold

Companies named in the notice: Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200.; Twin-Star International Inc, of Boca Raton, Florida.

Injuries or incidents reported

Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.

Consumer contact

Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.

Recall history and context

Twin-Star appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 75 recalls in the heaters, fans and air conditioners category, 17 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces (About 14,670 units). This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No.

Why was it recalled?

CPSC lists the reason as: Fire Hazard; Sold Exclusively at Lowe's.

What should I do if I own one?

Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.

More recalls from Twin-Star

  • Twin-Star Recalls Duraflame Electric Space Heaters
    March 5, 2014 · Twin-Star · Heaters, fans and air conditioners

    This recall involves Duraflame-branded electric space heaters, model DFS-220, sold in three colors, black, red and white. The heater's flame effect resembles a fireplace…

Similar recalls in heaters, fans and air conditioners

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 9, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.