Happy Plugs Recalls Wireless Headphones Due to Burn Hazard
Recall at a glance
- Recall number
- 19-188 (CPSC)
- Recall date
- August 27, 2019
- Brand
- Happy Plugs
- Category
- Phones, computers and electronics
- Products
- Happy Plugs Bluetooth Wireless II Headphones
- Hazard
- Burn Hazard
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 6,900 (In addition, about 2,550 were sold in Canada)
- Made in
- China
- Last updated by CPSC
- August 27, 2019
What was recalled
This recall involves Happy Plugs Wireless II Bluetooth Headphones sold with an external micro-USB charging cable. The micro-USB charging cable is a black cable about 20 inches in length with a USB 2.0 port on one end and a micro-USB port on the other. The UPC is printed on the back of the product packaging in the lower right corner and the item number is printed on the bottom of the product packaging. The following headphones are included in this recall. Item # Color UPC Item # 7620 Happy Plugs Wireless II Black Gold 811613031059 Item # 7621 Happy Plugs Wireless II Black 811613031066 Item # 7622 Happy Plugs Wireless II White 811613031073 Item # 7623 Happy Plugs Wireless II Pink Gold 811613031080 Item # 7624 Happy Plugs Wireless II Matte Gold 811613031097 Item # 7625 Happy Plugs Wireless II Space Gray 811613031103 Item # 7626 Happy Plugs Wireless II White Marble 811613031110 Item # 7627 Happy Plugs Wireless II Botanica Exotica 811613031127 Item # 7629 Happy Plugs Wireless II Pink Marble 811613032056 Item # 7630 Happy Plugs Wireless II Leopard 811613032063
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Happy Plugs Bluetooth Wireless II Headphones · About 6,900 (In addition, about 2,550 were sold in Canada) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Macy's stores nationwide and online at happyplugs.com from January 2019 through May 2019 for between $10 and $40.; Happy Plugs Inc., of New York.
Injuries or incidents reported
The firm has received one report of the headphones overheating while plugged into their micro-USB charging cables. No injuries have been reported.
Consumer contact
Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com and include “Recall” in the subject line, or online at https://happyplugs.com and click on “Support,” then “Warranty and Returns,” then click on “Voluntary Recall and Exchange Program.” The direct link to the recall page can be found at https://happyplugs.zendesk.com/hc/en-us/articles/360024787134-Voluntary-Recall-and-Exchange-Program
Recall history and context
Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Happy Plugs Bluetooth Wireless II Headphones (About 6,900 (In addition, about 2,550 were sold in Canada) units). This recall involves Happy Plugs Wireless II Bluetooth Headphones sold with an external micro-USB charging cable.
Why was it recalled?
CPSC lists the reason as: Burn Hazard.
What should I do if I own one?
Consumers should immediately stop using the recalled headphones and charging cable, and return them to their place of purchase or contact Happy Plugs to receive free replacement headphones and charging cable.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on August 27, 2019. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.