VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards
Recall at a glance
- Recall number
- 19-167 (CPSC)
- Recall date
- July 16, 2019
- Brand
- VIVO
- Category
- Phones, computers and electronics
- Products
- VIVO MOUNT-PLAY5 speaker wall mounts
- Hazard
- Fall and Injury Hazards
- Hazard type
- Falls and tip-overs
- Remedy
- Refund, Replace, Repair
- Units
- About 2,400
- Made in
- China
- Last updated by CPSC
- July 16, 2019
What was recalled
This recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface. The black or white VIVO wall mounts are made of steel and allow the speakers to tilt and swivel. The wall mounts measure about eight inches tall by five inches wide.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- VIVO MOUNT-PLAY5 speaker wall mounts · About 2,400 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Amazon.com, eBay.com, Newegg.com, Rakuten.com and Walmart.com from March 2018 through June 2019 for about $30.; Lumi Legend Corp., of China; VIVO, of Goodfield, Ill..
Injuries or incidents reported
VIVO has received three reports of the speaker mounts breaking and speakers falling to the floor. No injuries have been reported.
Consumer contact
VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email at help@vivo-us.com or online at www.vivo-us.com and click on Contact Us for more information.
Recall history and context
Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
VIVO MOUNT-PLAY5 speaker wall mounts (About 2,400 units). This recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface.
Why was it recalled?
CPSC lists the reason as: Fall and Injury Hazards.
What should I do if I own one?
Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 16, 2019. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.