HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards

Recall at a glance

What was recalled

The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Lithium-ion batteries for HP commercial notebook computers and mobile workstations · About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.) units

Photos from the recall notice

Where it was sold

Companies named in the notice: HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90.; HP Inc., of Palo Alto, Calif..

Injuries or incidents reported

HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.

Consumer contact

HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.

Recall history and context

HP Expands appears in 4 CPSC recalls on record. See all HP Expands recalls.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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