Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning
Recall at a glance
- Recall number
- 19-057 (CPSC)
- Recall date
- December 20, 2018
- Brand
- Navien
- Category
- Heaters, fans and air conditioners
- Products
- Navien condensing tankless water heaters and combination boilers
- Hazard
- Risk of Carbon Monoxide Poisoning
- Hazard type
- Poisoning and toxic substances
- Remedy
- Replace
- Units
- About 3,400
- Made in
- South Korea
- Last updated by CPSC
- December 20, 2018
What was recalled
This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October. Product Model UPC Code Serial Numbers with date of manufacture Navien Condensing Tankless Water Heater NPE-180A 884954974101 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx Navien Condensing Tankless Water Heater NPE-180S 884954974194 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx Navien Condensing Combination Boiler NCB-180E 884954966083 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Navien condensing tankless water heaters and combination boilers · About 3,400 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.; Kyung Dong Navien Co. Ltd, South Korea; Navien Inc., of Irvine, Calif..
Injuries or incidents reported
None
Consumer contact
Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
Recall history and context
Navien appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 75 recalls in the heaters, fans and air conditioners category, 17 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Navien condensing tankless water heaters and combination boilers (About 3,400 units). This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas.
Why was it recalled?
CPSC lists the reason as: Risk of Carbon Monoxide Poisoning.
What should I do if I own one?
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on December 20, 2018. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.