Recall Radar

Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

Recall 12-074 · December 27, 2011 · Navien

What to doConsumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Read the official CPSC notice

Recall at a glance

Recall number
12-074 (CPSC)
Recall date
December 27, 2011
Brand
Navien
Category
Heaters, fans and air conditioners
Products
Navien Instantaneous or Tankless Water Heaters
Hazard
Risk of Carbon Monoxide Poisoning
Hazard type
Poisoning and toxic substances
Remedy
Repair
Units
About 13,000
Made in
South Korea
Last updated by CPSC
April 22, 2016

What was recalled

Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Navien Instantaneous or Tankless Water Heaters · About 13,000 units

Photos from the recall notice

Recalled tankless water heater
Recalled tankless water heater

Where it was sold

Companies named in the notice: Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.; Kyung Dong Navien Co. Ltd., South Korea; Navien America Inc., of Irvine, Calif..

Consumer contact

For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website at http://us.navien.com/

Recall history and context

Navien appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 75 recalls in the heaters, fans and air conditioners category, 17 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Navien Instantaneous or Tankless Water Heaters (About 13,000 units). Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front.

Why was it recalled?

CPSC lists the reason as: Risk of Carbon Monoxide Poisoning.

What should I do if I own one?

Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside…

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    December 20, 2018 · Navien · Heaters, fans and air conditioners

    This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 22, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.