Recall Radar

Amazon Recalls Portable Power Banks Due to Fire and Chemical Burn Hazards (Recall Alert)

Recall 18-728 · March 13, 2018 · Amazon

What to doConsumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund. All known purchasers are being contacted directly by the firm.

Read the official CPSC notice

Recall at a glance

Recall number
18-728 (CPSC)
Recall date
March 13, 2018
Brand
Amazon
Category
Power banks, chargers and batteries
Products
AmazonBasics portable power banks
Hazard
Fire and Chemical Burn Hazards (Recall Alert)
Hazard type
Fire and burnPoisoning and toxic substances
Remedy
Refund
Units
About 260,000
Made in
China
Last updated by CPSC
March 13, 2018

What was recalled

This recall involves six versions of AmazonBasics' portable lithium-ion battery chargers/power banks: 16,100 mAh; 10,000 mAh; 5,600 mAh; 2,000 mAh with micro USB cable; 3,000 mAh and 3,000 mAh with USB micro cable. The rubberized or metallic power banks are black and rectangular. They measure about 3 inches long by 1.4 inch high by 0.9 inch wide. The power banks were sold with or without a USB charger cable and a carrying pouch. The AmazonBasics logo is printed on the front of the unit. Product ID number B00LRK8EVO, B00LRK8HJ8, B00LRK8I7O, B00LRK8IV0, B00LRK8JDC or B00ZQ4JQAA is printed on the back of the unit.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • AmazonBasics portable power banks · About 260,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Amazon.com, Amazon Bookstores and Amazon Pop-Up Stores from December 2014 through July 2017 for between $9 and $40.; Guoguang Electric Company Limited, of China; Amazon, of Seattle, Wash..

Injuries or incidents reported

Amazon has received 53 reports of the power banks overheating in the U.S., including one report of chemical burns due to contact with battery acid and four reports of property damage, including fire and smoke damage.

Consumer contact

Amazon toll-free at 855-215-5134 from 8 a.m. to 5 p.m. ET Monday through Saturday or online anytime at https://amazonpowerbank.expertinquiry.com/ to register the product and receive a full refund.

Recall history and context

Amazon appears in 10 CPSC recalls on record. See all Amazon recalls.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

AmazonBasics portable power banks (About 260,000 units). This recall involves six versions of AmazonBasics' portable lithium-ion battery chargers/power banks: 16,100 mAh; 10,000 mAh; 5,600 mAh; 2,000 mAh with micro USB cable; 3,000 mAh and 3,000 mAh with USB micro cable.

Why was it recalled?

CPSC lists the reason as: Fire and Chemical Burn Hazards (Recall Alert).

What should I do if I own one?

Consumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund. All known purchasers are being contacted directly by the firm.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 13, 2018. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.