Recall Radar

Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard

Recall 18-047 · December 5, 2017 · Netgear

What to doConsumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.

Read the official CPSC notice

Recall at a glance

Recall number
18-047 (CPSC)
Recall date
December 5, 2017
Brand
Netgear
Category
Power banks, chargers and batteries
Products
Power adapters for outdoor Arlo cameras
Hazard
Fire Hazard
Hazard type
Fire and burn
Remedy
Refund
Units
About 7,300 (In addition, about 400 were sold in Canada)
Made in
China
Last updated by CPSC
December 5, 2017

What was recalled

This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Power adapters for outdoor Arlo cameras · About 7,300 (In addition, about 400 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.; Netgear Inc., of San Jose, Calif..

Injuries or incidents reported

The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.

Consumer contact

Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.

Recall history and context

Netgear appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Power adapters for outdoor Arlo cameras (About 7,300 (In addition, about 400 were sold in Canada) units). This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras..

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on December 5, 2017. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.