CPSC, NETGEAR Inc. Announce Recall of Wall Plug Ethernet Bridges
Recall at a glance
- Recall number
- 04-178 (CPSC)
- Recall date
- July 14, 2004
- Brand
- NETGEAR
- Category
- Lighting and electrical
- Products
- Wall Plug Ethernet Bridge
- Hazard
- Electric shock hazard
- Hazard type
- Electric shock
- Units
- About 53,500
- Made in
- China
- Last updated by CPSC
- March 3, 2025
What was recalled
The Wall Plug Ethernet Bridge is used to extend internet availability throughout a home or business. It is 2.75 inches high, 3.5 inches wide, and 2 inches thick, with a grayish silver plastic housing. "NETGEAR" is written on the top of the housing. The plastic housing contains a label with the model number and the serial number on it. The model number is XE102 and the serial numbers are XE12A32LB000001 through XE12A32LB005000 and XE12134LB005021 through XE12143LB053586.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Wall Plug Ethernet Bridge · About 53,500 units
Photos from the recall notice

Where it was sold
Companies named in the notice: Various electronics stores, Web sites, and through the NETGEAR Web site, from February 2003 through May 2004, for between $50 and $80.; NETGEAR Inc., of Santa Clara, Calif..
Injuries or incidents reported
NETGEAR has received one report from a consumer of a detached casing. No injuries were reported.
Consumer contact
Call NETGEAR Inc., toll-free at (800) 303-5507 anytime for a free repair kit. Consumers also can register at the company's website www.netgear.com to order a free repair kit.
Recall history and context
NETGEAR appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 112 recalls in the lighting and electrical category, 47 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Wall Plug Ethernet Bridge (About 53,500 units). The Wall Plug Ethernet Bridge is used to extend internet availability throughout a home or business.
Why was it recalled?
CPSC lists the reason as: Electric shock hazard.
What should I do if I own one?
Consumers should stop using the product immediately. Remove electrical power source to the receptacle and unplug the unit. Contact the company for a free repair kit. The free repair kit, when affixed, will ensure that the plastic housing will not become loose or separated.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on March 3, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.