Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards

Recall at a glance

What was recalled

This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Samsung Galaxy Note7 smartphones · About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.; Samsung Electronics America Inc., of Ridgefield Park, N.J..

Injuries or incidents reported

Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.

Consumer contact

Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at http://www.samsung.com

Recall history and context

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

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