Recall Radar

XO FOUR Stealth Gaming Headsets Recalled By Turtle Beach Due to Risk of Exposure to Mold

Recall 16-010 · October 20, 2015 · Turtle Beach

What to doConsumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.

Read the official CPSC notice

Recall at a glance

Recall number
16-010 (CPSC)
Recall date
October 20, 2015
Brand
Turtle Beach
Category
Phones, computers and electronics
Products
Ear Force® XO FOUR Stealth gaming headset
Hazard
Risk of Exposure to Mold
Remedy
Replace
Units
About 59,500
Made in
China
Last updated by CPSC
October 20, 2015

What was recalled

This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Ear Force® XO FOUR Stealth gaming headset · About 59,500 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.; Turtle Beach Corporation, of San Diego, Calif..

Injuries or incidents reported

Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.

Consumer contact

Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.

Recall history and context

Since 2019 CPSC has recorded 36 recalls in the phones, computers and electronics category, 5 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Ear Force® XO FOUR Stealth gaming headset (About 59,500 units). This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets.

Why was it recalled?

CPSC lists the reason as: Risk of Exposure to Mold.

What should I do if I own one?

Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on October 20, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.