Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard
Recall at a glance
- Recall number
- 08-297 (CPSC)
- Recall date
- June 5, 2008
- Brand
- Polycom
- Category
- Power banks, chargers and batteries
- Products
- SoundStation2W Wireless Conference Phones with Lithium Ion Batteries
- Hazard
- Fire Hazard
- Hazard type
- Fire and burn
- Units
- About 5,800 units
- Made in
- China
- Last updated by CPSC
- May 23, 2014
What was recalled
The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- SoundStation2W Wireless Conference Phones with Lithium Ion Batteries · About 5,800 units units
Photos from the recall notice
Where it was sold
Companies named in the notice: Authorized dealers nationwide through catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations from December 2007 through May 2, 2008 for between $700 and $900. Replacement battery packs were sold for between $50 and $90 through the same outlets.; Polycom, Inc., of Pleasanton, Calif.; Gold Peak Industries Ltd., of Hong Kong.
Injuries or incidents reported
Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported.
Consumer contact
For additional information, contact Polycom, Inc. at (800) 963-7627 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at www.polycom.com/2WBattery
Recall history and context
Polycom appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
SoundStation2W Wireless Conference Phones with Lithium Ion Batteries (About 5,800 units units). The recalled battery packs were supplied by Gold Peak Industries Ltd.
Why was it recalled?
CPSC lists the reason as: Fire Hazard.
What should I do if I own one?
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.
More recalls from Polycom
- Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard
February 17, 2006 · Polycom · Power banks, chargers and batteriesThe recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 23, 2014. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.