Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard
Recall at a glance
- Recall number
- 06-092 (CPSC)
- Recall date
- February 17, 2006
- Brand
- Polycom
- Category
- Power banks, chargers and batteries
- Products
- Lithium-Ion batteries in SoundStation2W wireless conference phone
- Hazard
- Fire and burn hazard
- Hazard type
- Fire and burn
- Units
- About 21,000 units in the U.S. (About 27,700 units worldwide)
- Made in
- China
- Last updated by CPSC
- May 13, 2024
What was recalled
The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows: Part Number SKU number Date Code 1520-07803-001 2200-07803-001 1205 or earlier (December 2005) 1520-07804-001 2200-07804-001 1205 or earlier (December 2005) The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Lithium-Ion batteries in SoundStation2W wireless conference phone · About 21,000 units in the U.S. (About 27,700 units worldwide) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.; Polycom Inc., of Pleasanton, Calif.; Barbeques Galore Inc., of Lake Forest, Calif..
Injuries or incidents reported
Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
Consumer contact
For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
Recall history and context
Polycom appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Lithium-Ion batteries in SoundStation2W wireless conference phone (About 21,000 units in the U.S. (About 27,700 units worldwide) units). The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries.
Why was it recalled?
CPSC lists the reason as: Fire and burn hazard.
What should I do if I own one?
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
More recalls from Polycom
- Polycom, Inc. Recalls Wireless Conference Phone Batteries
June 5, 2008 · Polycom · Power banks, chargers and batteriesThe recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 13, 2024. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.