Recall Radar

2016–2021 Mercedes-Benz Amg GT R, Amg GT S, Gle 350 and more recall: Electrical system: software

NHTSA campaign 21V-058 · February 5, 2021 · Mercedes-Benz USA, LLC

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Recall at a glance

Campaign number
21V058000
Reported
February 5, 2021
Manufacturer
Mercedes-Benz USA, LLC
Part
Electrical system: software
Vehicles affected
About 1,292,258

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Safety risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The fix

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz A 220 (2019, 2020); Mercedes-Benz Amg A35 (2020); Mercedes-Benz Amg C43 (2017, 2018, 2019, 2020, 2021); Mercedes-Benz Amg C63 (2017, 2018, 2019, 2020); Mercedes-Benz Amg CLA35 (2020, 2021); Mercedes-Benz Amg CLA45 (2017, 2018, 2019, 2020, 2021); and more. Check your VIN to confirm.

What is the safety risk?

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

What is the fix?

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.