Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury

Recall at a glance

What was recalled

This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Dupray Neat Steam Cleaners · About 651,145 (In addition, about 96,530 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.; Dupray USA LLC, of Newark, Delaware.

Injuries or incidents reported

The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.

Consumer contact

Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.

Recall history and context

Since 2019 CPSC has recorded 166 recalls in the candles and household goods category, 33 recalls of them in the past 12 months.

Frequently asked questions

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