Recall Radar

Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard

Recall 25-436 · August 14, 2025 · Viewrail

What to doConsumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Read the official CPSC notice

Recall at a glance

Recall number
25-436 (CPSC)
Recall date
August 14, 2025
Brand
Viewrail
Category
Lighting and electrical
Products
Electronic LED modules used on Floating Stairs and Rails
Hazard
Fire Hazard
Hazard type
Fire and burn
Remedy
Refund, Replace
Units
About 2,720
Made in
China
Last updated by CPSC
August 14, 2025

What was recalled

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Electronic LED modules used on Floating Stairs and Rails · About 2,720 units

Photos from the recall notice

Recalled LED module
Recalled LED module
The recalled module is located inside the metal tubing supporting the stairs
The recalled module is located inside the metal tubing supporting the stairs

Where it was sold

Companies named in the notice: Viewrail.com from August 2023 through June 2025 for about $80.; Viewrail, of Goshen, Indiana.

Injuries or incidents reported

The firm has received 20 reports of modules overheating or melting. No injuries have been reported.

Consumer contact

Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 112 recalls in the lighting and electrical category, 47 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Electronic LED modules used on Floating Stairs and Rails (About 2,720 units). This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails.

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Similar recalls in lighting and electrical

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on August 14, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.