AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Recall at a glance
- Recall number
- 25-212 (CPSC)
- Recall date
- April 3, 2025
- Brand
- AmesburyTruth
- Category
- Other consumer products
- Products
- Ashland 10-inch and 14-inch two-bar casement window hinge tracks
- Hazard
- Impact Injury Hazard
- Hazard type
- Falls and tip-overs
- Remedy
- Replace
- Units
- About 200,000
- Made in
- Mexico
- Last updated by CPSC
- April 3, 2025
What was recalled
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Ashland 10-inch and 14-inch two-bar casement window hinge tracks · About 200,000 units
Photos from the recall notice
Where it was sold
Companies named in the notice: AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2.; Amesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas.
Injuries or incidents reported
The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
Consumer contact
AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on "Recalls" located on the tool bar at the top of the home webpage for more information.
Recall history and context
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Ashland 10-inch and 14-inch two-bar casement window hinge tracks (About 200,000 units). This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed.
Why was it recalled?
CPSC lists the reason as: Impact Injury Hazard.
What should I do if I own one?
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 3, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.