Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock
Recall at a glance
- Recall number
- 25-035 (CPSC)
- Recall date
- November 7, 2024
- Brand
- Quad Lock MAG Battery Pack
- Category
- Power banks, chargers and batteries
- Products
- MAG Battery Packs
- Hazard
- Fire Hazard; Imported by Quad Lock
- Hazard type
- Fire and burn
- Remedy
- Refund
- Units
- About 13,700 (In addition, about 1,580 were sold in Canada)
- Made in
- China
- Last updated by CPSC
- November 7, 2024
What was recalled
This recall involves the Quad Lock MAG Battery Pack wireless portable charger. The power bank is a wireless portable charger, equipped with chargeable lithium-ion batteries and were sold in black. The power banks measure three inches long and two inches wide. Quad Lock is stamped in the plastic on the front and the model number is stamped on the back of the battery pack. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- MAG Battery Packs · About 13,700 (In addition, about 1,580 were sold in Canada) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Online at www.quadlockcase.com and www.amazon.com and through various third-party sellers worldwide from April 2023 through September 2024 for between $60 and $80.; Annex Products Pty Ltd., dba Quad Lock, of Australia.
Injuries or incidents reported
Quad Lock has received 39 reports of incidents in the United States, including three reports of fire and 36 reports of smoking, melting, cracking or swelling, resulting in two reports of property damage. Quad Lock has received 170 reports of incidents internationally, including four reports of fire and 166 reports of smoking, melting, cracking or swelling, resulting in one report of property damage.
Consumer contact
Quad Lock toll-free at 833-362-9855 from 9 a.m. to 4 p.m. PT, Monday through Friday, email at recall@quadlock.com.au, or online at quadlockcase.net/recall or www.quadlockcase.com and click on "Recall" at the bottom of the page for more information.
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
MAG Battery Packs (About 13,700 (In addition, about 1,580 were sold in Canada) units). This recall involves the Quad Lock MAG Battery Pack wireless portable charger.
Why was it recalled?
CPSC lists the reason as: Fire Hazard; Imported by Quad Lock.
What should I do if I own one?
Consumers should immediately stop using the recalled battery packs, remove them from the charger and contact Quad Lock for a full refund of the purchase price or a store credit. Visit www.quadlockcase.net/recall to participate in the recall. Consumers should dispose of lithium-ion batteries in accordance with local and state regulations and not in the trash.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 7, 2024. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.