Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard

Recall 25-026 · October 31, 2024 · Humane

What to doConsumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.

Read the official CPSC notice

Recall at a glance

Recall number: 25-026 (CPSC)
Recall date: October 31, 2024
Brand: Humane
Category: Other consumer products
Products: Humane Charge Case Accessory for Ai Pin
Hazard: Lithium Battery Fire Hazard
Hazard type: Fire and burn
Remedy: Refund, Replace
Units: About 10,500
Made in: China
Last updated by CPSC: October 31, 2024

What was recalled

This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

Humane Charge Case Accessory for Ai Pin · About 10,500 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Online at humane.com from November 2023 through May 2024. The Charge Case Accessory was sold with the Humane Ai Pin Complete System for between $700 and $800 and sold separately for about $150.; Humane Inc., of San Francisco, California.

Injuries or incidents reported

The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.

Consumer contact

Humane toll-free at 844-481-1900 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@humane.com, or online at https://humane.com/ccrecall or at https://humane.com/aipin and click "Charge Case Recall" at the bottom of the page.

Recall history and context

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Humane Charge Case Accessory for Ai Pin (About 10,500 units). This recall involves the Humane Charge Case Accessory.

Why was it recalled?

CPSC lists the reason as: Lithium Battery Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on October 31, 2024. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.